We are here for you!
Unlike other VPN services, FlyUnderVPN is designed with security as the main focus. That’s why we never ask you for you email address.
Upon signing up, you will be given a random auto generated username and password – please save it somewhere for future use.
If you paid via PayPal, the Google Play store, or the iOS App Store, you need to change your payment details with those specific payment providers. For instructions on how to update payment details with one of those providers, please select the following: Paypal, Apple, Google Play
If you are unsatisfied with your purchase for any reason, we offer a 7 day refund policy – no questions asked!
You can request a refund by contacting us at firstname.lastname@example.org
Please note, if you purchased your subscription via iTunes/Apple App Store or other third-party resellers, your purchase is subject to the reseller’s refund policies. Contact them to inquire further.
You can upgrade your plan at any time through the app or by visiting the plans page for unlimited content unblocking and faster VPN speeds.
There, you’ll be able to choose the type of subscription you’d like to upgrade to and follow the prompts to upgrade.
If you’re currently subscribed to a premium FlyUnderVPN plan, you can upgrade your subscription by logging into your account and going into “My Plan” option.
There you’ll see the option to change or cancel your subscription.
If you paid via Android or iOS and would like to change your subscription type, contact us at email@example.com
Subscriptions purchased on the FlyUnderVPN Website
If you subscribed through our website, log into your account and select the “My Plans” option. There you’ll see the option to change or cancel your subscription.
Click “cancel” and run through the steps. You should receive a confirmation email when the cancellation has been processed.
Subscriptions purchased through mobile app stores (iTunes & Google Play)
After cancelling your subscription, you’ll still have access to your unlimited data until the end of your subscription period.
NOTE: Cancelling your subscription will not automatically trigger a refund.