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FlyUnder VPN - Help & Support

To download the latest version of FlyUnderVPN, simply head over to our homepage.

Uninstalling FlyUnderVPN from your device should be an easy process. We advise that you do not use 3rd party uninstaller tools to complete the uninstallation, these tools may cause unintended problems.

Also, it’s important to note that uninstalling FlyUnderVPN does not cancel a paid subscription. If you have a paid subscription, you’ll need to cancel it separately for the payments.

Uninstalling FlyUnderVPN

iOS

To delete FlyUnderVPN on your iPhone or iPad, simply press and hold down the FlyUnderVPN application until all of your apps begin to wiggle. A small “x” should appear in the top left corner of the apps that can be deleted from your device. Tap the “x” on the FlyUnderVPN app to delete it.

Android

For instructions on how to delete FlyUnderVPN from your Android device, please see check out this article

First steps

If you’re running into connection issues, run through a few basics steps first:

  1. Try logging out and back into the app.
  2. Try a fresh installation of the app.

If you’re still facing connection issues…

Ensure that other applications aren’t interfering
Check to make sure that you aren’t running any other VPN services; they can potentially interfere with your ability to connect. Additionally, if you are running any third party security applications, try temporarily disabling them to see if they are interfering.

Test another network
Try connecting to FlyUnderVPN on another network to see if you can connect. This can let you know if the issue might possibly lie with the router or network you are using.

If you’re still running into issues on your iOS device, try the following steps.

  1. Try logging out and back into the app.
  2. Try a fresh installation of the app.

If you’re still having connection issues on Android after trying the general connection issues tips, a few more steps to try are listed below.

Make sure your device isn’t running custom/rooted firmware

Customizing your device’s operating system can change important system settings. These changes can sometimes prevent FlyUnderVPN from working correctly. We recommend using a stock ROM to prevent such issues.

Disable any third party apps

If you are running any third party battery or memory saving applications, try disabling them to see if they might be interfering with your connection.

Make sure you have Automatic DNS enabled

Android 10 introduced the ability to set Private DNS. Unfortunately, due to how Android prioritizes your private DNS over FlyUnderVPN’s DNS, this can cause issues. If you have Private DNS enabled, please make sure to switch to Automatic DNS and try connecting again.

If you’re having trouble connecting to FlyUnderVPN, make sure the proper ports are opened on your network.

If you have access to your network/router settings, we always recommend making sure that the ports FlyUnderVPN uses to operate aren’t being blocked.

WindowsmacOSiOS, and Android all rely on the OpenVPN tunnelling protocol in order to connect. Windows and iOS also have a secondary protocol available called IKEv2/IPSec. These two protocols will need different ports opened in order to work:

OpenVPN needs port 443 (both TCP and UDP) to be unblocked. If a connection via port 443 is not successful, the application will try to connect using port 7011 (UDP only). 

IKEv2/IPSec need UDP ports 500 and 4500 to be unblocked. Additionally, some routers have an “IPSec/IKEv2 Pass-Through” setting which opens the ports required for the VPN connection to operate.

Yes, but FlyUnderVPN needs to be active on each device that you want to keep encrypted. The technical explanation is that VPN protocols and tethering operate on different network layers.  Even if you have FlyUnderVPN active on your primary device (iPhone/Android), the data from the tethered device will go outside the tunnel and NOT be secured.  

For exampleLet’s say you have a phone and a computer and you want to browse securely on both. You’ll need to put FlyUnderVPN on both the computer and the phone. If you put FlyUnderVPN only on the phone, the data from your tethered computer will not go through the phones tunnel.

We recommend that you install and connect to FlyUnderVPN on each device you want the FlyUnderVPN to protect. 

When FlyUnderVPN is ON, your data has to pass through our secure and encrypted VPN servers before it can access what you wish to browse, and deliver it back to you. It’s common for there to be a small amount of speed loss in the process. That said, there are several reasons why you might be experiencing more significant speed loss when using FlyUnderVPN.

Common Causes of Speed Loss:

Geographic location

Your physical location matters. The farther away you are from the location you are trying to use, the farther your data has to travel. For example; if you live in Australia, connecting to a US server, and accessing websites in UK, then your connection might be a little slower! Try connecting to a country closer to where you are located to see if your connection speed improves at all.

Your ISP

Some ISPs may try to throttle or slow encrypted traffic coming from your network. If possible, we recommend trying FlyUnderVPN out on another network to see if your speeds improve.

Additional VPN services

We don’t recommend running more than one VPN service at a time. Installing software from other VPN providers can alter or conflict with FlyUnderVPN’s optimal settings. Try removing or completely disabling similar software before using FlyUnderVPN.

Other third-party apps

To optimize your VPN experience, please make sure that other apps that typically transfer large amounts of data over the network connection are disabled (ie: cloud backup/file syncing services, background updates). Additionally, try disabling any third party security apps you might have installed (just temporarily), to ensure that they aren’t interfering with FlyUnderVPN.

Still experiencing speed problems? Then we recommend to specifically try some of the following steps – they might get things moving more quickly for you.

Try switching to another network

As mentioned, ISPs are a common cause of speed issues. If you are using a portable computer or mobile device, try switching to another wifi or mobile network to see if it helps. If you are using a desktop computer, try switching from a wifi connection to a wired connection (or vice-versa).

Try switching to another location

Sometimes, it may be that the server location you’ve chosen in the app has received a sudden influx in traffic. We automatically add new servers in most locations in response to high demand, and FlyUnderVPN should connect you to the best performing server based on the country you’ve chosen, though it sometimes takes a few minutes for our network to catch up to the sudden increase in traffic. While we adjust, try switching to another location to see if your speeds improve.

FlyUnderVPN’s core service has always been to help you stay private and secure online. That said, certain types of websites and services will try to block users that appear to be using a VPN.

FlyUnderVPN works hard to get you around these restrictions, however, we’re not able to guarantee access to every website or app you might want to use. There are a few tips we can suggest to help you in these situations!

Make sure you are connected properly

Head over here to confirm if you are connected properly. If the location shown matches the one you chose in the FlyUnderVPN app, then you should be good to go.

Try switching the IP you’re connected to

It is possible that a couple of our IP addresses are inevitably blocked by a specific website or service. We recommend to try toggling FlyUnderVPN OFF and back ON again, or selecting another tunnel location, in order to get a different IP address.

Clear your browser’s cache and cookies 

It’s possible that your cache/cookies might have some old location information stored in them that the website/service is able to pick up. For instructions on how to clear your cache/cookies, select the relevant browser: ChromeFirefoxSafari (on Mac), Safari (on iOS), Internet Explorer, and Opera

Disable browser tracking 

Most mainstream browsers provide location tracking in order to approximate your exact location regardless of IP address. Try disabling these services in your browser. To disable browser tracking, please select the browser you use: ChromeFirefoxSafari, and Opera

Access content while browsing privately 

Bypass location tracking on a temporary basis by opening the desired content in an Incognito or Private Browsing window. For instructions on how to browse privately with your browser, please check out the following: ChromeFirefoxSafari (on Mac), Safari (on iOS), Internet Explorer, and Opera

Disable location services on your device

Location services will allow location-based apps and websites to use information from cellular, Wi-Fi, and Global Positioning System (GPS) networks to determine your approximate location. You can disable location services as follows:

1. For Windows take a look at this article.
2. For Mac OS X take a look at this article.
3. For iOS take a look at this article.
4. For Android take a look at this article.

Typically, the restrictions upheld by content providers are in compliance with laws governing the geographical-restriction of copyright material. FlyUnderVPN might sometimes be unable to provide a way around those restrictions.

Yes, you should be able to share files while FlyUnderVPN is connected.

If you run into any issues doing so, try connecting to another location.

When you’re connecting on a network that requires you to log in before you can use the internet, you may be presented with a pop-up or webpage that prompts you to login to that location’s network. This is called a captive portal. Sometimes, when you’re using FlyUnderVPN, you may not be presented with the login page automatically. However, you can still clear the captive portal.

To clear the captive portal, open your browser and if you’re not immediately directed to the network’s login page, try to type in another URL. You should then be redirected to a login page before you can access the address you’ve requested. Log in and once you’ve successfully started browsing, reconnect FlyUnderVPN.